We accept all payments in forms of Visa, MasterCard, Discover and PayPal. We do not accept any other forms of payment. Please contact us in advance should you have questions regarding other payment methods.

All payments must be cleared before shipment. We do not hold responsibility for delays in processing due to credit card declines, PayPal holdings and other types that may occur. A sale tax of 9.75% will be exerted for California residents.

Yukiumi products are shipped via USPS with the transit time of generally about 7-10 business days within the U.S, 10-20 business days internationally. However, delivery time may be delayed due to natural disasters, Holiday seasons, accidents, shortages on a product, and inability to obtain material or transportation. We will notify you immediately of any postponed delivery. All products will be shipped within 1-3 business days via the shipping method selected at checkout. You may not alter any information once the products are shipped. To upgrade or downgrade your shipping method and ship to address, please notify us within 12 hours after confirmation receipt. Once products are shipped, you are responsible to notify the carrier of any changes.

For domestic and international mails, we recommend adding insurance or signature confirmation to ensure safe delivery. Insurance starts at $1.65 and varies depending on the value of content. Please select “add insurance” at the checkout. Packages that are damaged or lost in mail will be sole responsibility of the customer should you decide not to add any insurance or signature confirmation. We will not grant any replacements and/or refunds for those packages. International mail is subject to custom examination in the destination country. Custom fees are sole responsibility of the customer. Please note that USPS First Class International shipping and USPS Priority Mail DO NOT offer tracking number and deliver time varies. It is customer's sole responsibility for any delays in shipping if USPS First Class Mail shipping service or Priority Mail is selected. Yukiumi only recommends USPS International Express Mail for tracking purposes. Customers may also add extra service such as Registered Mail to ensure safe shipping. 

Contact lenses are directly shipped from supplier unless otherwise noted in the description. Contact lenses will be shipped within 3-5 business days for stock check purposes. Once confirmed, our supplier will ship with Worldwide Registered Mail. Delivery time for Registered Mail is estimated to be 2 weeks. Tracking results will be provided and signature is required to obtain the package. Contact lenses currently in stock will be shipped directly from Yukiumi warehouse via USPS.

Shipping Method:
--Domestic:

Shipping Fee Calucation:
--Domestic:

First Class Mail (Standard Mail) 

Priority Mail :

International Priority Mail :

International Express Mail:

Once you submit an order, you will automatically receive an email order confirmation from Yukiumi.com. Please obtain this email for future references.

To check our order status, please click “My Account” and enter your email address and password you used to register with us. If you do not have an account with us, please enter your order confirmation on our website where it says “Order Status.” You will be able to view your current status via this method. Your order information will be available to check immediately after you placed an order. It will be updated with the tracking number once package is shipped. You will be able to tracking and locate your package after 24 hours after leaving our warehouse. USPS will update information if available.

Yukiumi offers a 7 days money back guarantee. For any reasons you are not 100% completely satisfied with your purchase of a product, please contact our Return Dept. for instructions on submitting a return or exchange RMA number. All exchanges and returns must be requested within 7 calendar days of the product arrival date. We do not accept return of, exchange for all customized, configure-to-order items, any used or damaged products, unless products are received DOA.  Return and exchange shipping fees are customer's responsibility.

Please note that Yukiumi does not accept returns of the following items: cosmetics, make-up, wigs.

All returns and exchanges must be returned within 7 days of the RMA issuance date. We do not accept any returns or exchanges after the 7 days guarantee period. All products must be returned in their original packaging and re-sellable condition. All returns are subject to 20% restocking fee. To obtain a RMA number, please email: RMA@Yukiumi.com. We do not accept any return packages without a valid RMA number and packages will be refused.

For packages that are damaged or lost in mail, customer without adding insurance will be responsible for the occurrences. We do not accept package exchanges or returns that are as result of such occurrences. If insurance are added for packages, it is customer’s responsibility to contact United States Postal Office to file a claim. For packages undeliverable as addressed or unclaimed, customers are responsible to pay additional shipping fee to reship the packages. Customers will be notified when such packages are returned and a response will be expected within 7 working days. Orders will be cancelled when responses are not received.

NOTE: For your protection, we recommend that you ship the merchandize 1. Insured and declare the full value of the product so you are completely protected if packages are lost or damaged in the mail 2. with tracking number so  packages can be easily tracked if any packages are misrouted. Shipping and handling fees are not refundable on returns or exchanges and are sole responsibility of the customer.